If you liked one of our holiday homes and sent an enquiry to the owner via the ad directly, you will receive a follow-up email within 2 days.
Please be sure to provide your correct email address and your phone number with country code so that the owner can make contact with you.
FAQ
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FAQ
Frequently Asked Questions
If you require any further information, don´t hesitate to contact us and we will get back to you as soon as possible. Thank you.
I SENT AN ENQUIRY, WHAT'S NEXT?
I DON’T WANT TO BOOK JUST YET. CAN I MAKE A RESERVATION INSTEAD?
In our reservation process, you may opt to make a short reservation instead of a definite booking. By making a reservation, we save the stay for you for 48 hours, free of charge.
WHAT IS THE USUAL PROCEDURE OF PAYMENT?
A deposit of 30% is required when making a booking.
The balance payment is due 8 weeks prior to the arrival date.
Payments have to be made by bank transfer or by Paypal.
IS THERE A MINIMUM STAY?
With very few exceptions, our villas and holiday apartment can only be booked for a minimum of seven nights. Once this minimum is reached, any number of nights over seven is possible. Unless stated otherwise, the arrival day and departure day can be on any day of the week. Please note, however, that villa owners generally wish to avoid having gaps in their villa’s availability, so the possible travel period may depend on bookings that are already confirmed.
MUST I PROVIDE MY ID NUMBER OR PASSPORT DETAILS AFTER BOOKING?
Requesting your ID number is normal during the process of booking a holiday. An obligation exists for the property owner to notify the Guardia Civil closest to the holiday accommodation of details of all guests within 24 hours of their arrival.Once that your booking has been confirmed, you will have to send us the details of your passport(s) or provide us with a scanned copy of it.
WHO WILL TAKE CARE OF ANY PROBLEMS THAT MAY ARISE DURING MY STAY?
If there should be problems on-site concerning the villa that you have booked or other issues (for example a medical emergency or similar), please contact the villa owner or your travel agent as soon as possible. They can then help you as soon as they are able to. You can also, of course, contact us at any point; we will then forward your concerns to the appropriate person.
CAN I SMOKE IN MY VILLA?
All our accommodations are non-smoking. Smoking is therefore not allowed inside, but rather exclusively in the outdoor areas of the villa or apartment.
WHEN ARE THE CHECK-IN AND CHECK-OUT TIMES?
Your booked accommodation will be ready on your day of arrival by 16.00. On your day of departure, you must leave the property by 10.00. Of course, if your flight arrives early and the accommodation is empty, you can check-in earlier. The same goes for a late check-out, when possible, we will let you stay at the villa until it’s time for you to leave for the airport. Best to check this directly with your host.
CAN I CANCEL MY BOOKING AFTER I MAKE A RESERVATION?
Yes, you can. However, we need notice of any cancellation in writing. Any deposits will be refunded in full, if the reservation is cancelled 91 days or more prior to arrival. Final payments are non-refundable.
WHAT SHOULD I DO NOW?
Book your villa with us today! And enjoy the holiday of a lifetime in paradise!